Privacy Policy: Communications via Email, SMS, and Phone

Effective Date: [15OCT2025]
Last Updated: [15OCT2025]

Wilson Investigations, LLC is committed to protecting the privacy and confidentiality of all communications related to investigative services. This policy outlines how we handle email, SMS (text messaging), and phone communications with clients, subjects, witnesses, and other parties.

1. 📧 Email Communications

  • Purpose: We use email to share case updates, intake forms, contracts, reports, and scheduling information.

  • Security: All outbound emails are sent from secure servers with encryption protocols enabled. Sensitive attachments may be password-protected or sent via secure portals.

  • Retention: Emails are archived in accordance with legal and operational standards. We retain relevant communications for the duration of the investigation and any applicable statutory period.

  • Consent: By initiating contact or responding to our email, you consent to receive case-related communications electronically.

2. 📱 SMS/Text Messaging

  • Purpose: SMS may be used for brief updates, appointment reminders, or urgent notifications.

  • Limitations: We do not transmit sensitive case details via SMS. Clients are advised to use email or secure portals for confidential matters.

  • Opt-Out: You may opt out of SMS communications at any time by replying “STOP” or contacting us directly.

3. ☎️ Phone Communications (VOIP)

  • Purpose: We use phone calls for intake interviews, investigative coordination, and real-time updates.

  • VOIP System: All calls are conducted via Voice over Internet Protocol (VOIP) platforms, which may include softphones, secure apps, or cloud-based systems. This allows for flexible, location-independent communication while maintaining call quality and security.

  • Recording: Calls are not recorded unless explicitly authorized by all parties and legally permissible. If a recording is initiated, you will be notified in advance.

  • Caller Verification: To protect case confidentiality, we may verify your identity before discussing any sensitive information.

4. 🔒 Confidentiality and Legal Compliance

  • All communications are handled in accordance with applicable laws, including state privacy statutes, attorney-client privilege (where applicable), and professional investigative standards.

  • We do not share communication content with third parties unless legally required or authorized by the client.

5. 🛡️ Data Protection Measures

  • Access to communication records is restricted to authorized personnel.

  • We implement administrative, technical, and physical safeguards to protect communication data from unauthorized access, disclosure, or misuse.

7. 🚫 No Sale or Sharing of Personal Information

  • Wilson Investigations, LLC does not sell, rent, or share consumer personal information with third parties for marketing or commercial purposes. All personal data collected through email, SMS, phone, or other communication channels is used solely for the purpose of conducting authorized investigative services and maintaining client relationships. We uphold strict confidentiality in accordance with applicable privacy laws and professional standards.

8. 📞 Contact and Updates

For questions about this policy or to update your communication preferences, please submit an email per the Contact US section at the bottom of the Home page: